Björn Wild is determined to play his part in European harmony as he plots a bright future as the new general manager at Carrossa.
The 40-year-old, originally from Frankfurt, Germany, has taken on the role at the luxury five-star, 75-room resort in the north east of Mallorca, near the historic town of Artà.
Wild, who has been in the hotel business for 20 years, boasts an impressive CV with previous roles in the Maldives, the Turks & Caicos Islands and Latvia, before taking up the position as general manager of the Gran Hotel Son Net near Palma.
But the lure of Carrossa proved too much when the Hamacher family came calling as Wild bids to create an international welcome at a resort he feels has enormous potential.
Wild said: “We are determined to make this an international hotel – not just one nationality coming here. I believe our guests want that too.
“In Mallorca, some hotels only cater for certain markets. But for us, it’s very important to welcome people from all over Europe and beyond so we know we need to get that message out there.
“The biggest goal for me is to make this an international, top luxury resort – but that is a long-term plan. For now, I want the service to be absolutely spot-on and get the base right. You need the right people doing the right job and making a few small changes can make a big difference.
“I like Carrossa more and more every day – it’s a fantastic place. But working for the Hamacher family is the big attraction for me. Honestly, these guys are so nice to work with and for me this was the most important thing.
“When I first came here, I was walking around the property and was just blown away with how much potential this place has. There are so many things you can do and other properties would be dreaming of having this sort of space and location to work with.”
Wild revealed he had also adopted some secret tactics to get under the skin of Carrossa before accepting his role but is now keen to implement some small changes and new ideas which will add those extra layers of luxury that make the difference for five-star guests.
He said: “I stayed as a guest – I was secretly checking everything out.
“The food was really good but I saw a few things that I felt could be improved, so I gave them some honest feedback on a few things. It’s still a new property so there are some things that will settle down and be improved over time.”
And after starting his role in April, Wild is certain he has made the right decision after two months in charge.
He said: “I was looking for a bigger challenge and was never a big fan of the bigger chains, as you feel like you are a number. I felt this was the perfect fit for me and I’m very happy with the decision I made.
“It’s been a very busy start but it is very exciting times and I’m looking forward to seeing the potential realised.”
Carrossa is home to a stunning 1,500m2 state-of-the-art wellness centre, built and designed to the highest specification, with saunas, steam bath, ice fountain, and a wide selection of massage, beauty and special treatments, as well as a high-tech gym.
The former manor ground gardens of Carrossa are also home to an inviting heated outdoor panoramic infinity pool and deck. Carrossa’s fine cuisine offers a range of sophisticated international and local dishes in the fine-dining Restaurant Carrossa, or an extensive choice of dishes in the more informal Bistro Badia, both of which deliver panoramic views from the terrace.