The winners of the Best Western Great Britain national awards have been announced at its Annual Members Conference, supported by Brakes. The awards, now in their 41st year, celebrate the largest collection of independent hotels in Great Britain.
Hotels were recognised for their high standards of customer service and community work, with properties of all sizes acknowledged for their performances over the last year.
A full list of the results can be found below.
- Jewel of the Year, sponsored by Ab InBev: Shellie Miller, Best Western Annesley House Hotel
- Best Customer Experience Winner (small hotel), sponsored by Matthew Clark: Best Western Hotel de Havelet
- Best Customer Experience Winner (medium hotel), sponsored by Matthew Clark: Best Western Garfield House Hotel
- Best Customer Experience Winner (large hotel), sponsored by Matthew Clark: Best Western Premier Mount Pleasant Hotel
- Best Western Hotel of the Year Award Winner (small hotel), sponsored by Fidelity: Best Western Moorings Hotel
- Best Western Hotel of the Year Award Winner (medium hotel), sponsored by Fidelity: Best Western Plus Buxton Lee Wood Hotel
- Best Western Hotel of the Year Award Winner (large hotel), sponsored by Fidelity: Best Western Premier Mount Pleasant Hotel
- Fans’ Favourite Award, sponsored by Guestline: Best Western Kinloch Hotel
- Outstanding Contribution Award, sponsored by Brakes: Best Western Premier Mount Pleasant Hotel
- Best Western Rewards Insider Hotel Award, sponsored by McCain: Best Western Corona Hotel
- Most Improved Hotel Award, sponsored by Black & White Hospitality: Best Western Manor Hotel
- Associate Hotel of the Year, sponsored by Knight Frank: Dean Court Hotel, BW Premier Collection
- Staff Member of the Year from Central Office: Sam Schofield
Rob Paterson, CEO at Best Western Great Britain, said: “We had an immensely successful year in 2018, with record hotel recruitment figures taking our portfolio to over 260 properties. It is important that we recognise the quality amongst the collection and our annual awards ceremony allows us to celebrate those who have provided the highest standards of guest experience.
“We are confident that with such an excellent array of properties, we will be able to continue our growth into 2019 and welcome even more guests into our hotels.”